General


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I'm not sure what size I should choose. What shall I do?

First of all, we would advise you to take a look at the size guide presented on our website. If you find the information presented there insufficient, please take a look at the product description, where, in most cases, you will find a table of the product measurements. To choose the correct size, measure your clothes (i.e. if you buy pants, measure your current pants that you are already using) and, based on this, choose the proper size. For more information, click here.

Is the color of the clothes the same as in the picture?

Unfortunately, it is a very difficult question. We make every effort to make sure that our photos capture the actual state of the products, however the color displayed on the monitor depends not only on the pictures, but also on the monitor settings, matrix, etc. Generally, the same image on different monitors may be displayed differently.

I bought the product before at higher price and now it is on discount. Why?

Unfortunately, there is little we can do about it. Some chosen prices are being reduced at given point without our prior knowledge. Hence, our Customer Service may not know about the forthcoming discounts.

Orders


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Is the product presented on the website of the store available or do I have to wait for it?

If on the product card after selecting the size you will see the green information "In stock (can be ordered)" then we send such a product immediately.

However, if it says "Product in production waiting time about 7 days" then the product isn't physically in stock but it is in production, which means that you can easily place an order but you will have to wait for it max. 7 days.

Is it possible to pick up my order in store?

Yes. We invite you to our stationary store WINTERTAL in Wroclaw.

How long will I wait for the order to be send to me?

We try to fulfil all orders in the shortest possible time. We send most orders within a business day after placing the order, sometimes we are able to send the order on the same day that it was placed. However, the maximum delivery time is 3 business days + 2 days for the courier to deliver the package in Poland. In the case of orders paid in advance (by card, bank transfer or transfer), the implementation starts at the time of authorization (ie receipt of information that the money for the given order has reached the account of our company) payment.

Do I have to register to place an order?Do I have to register to place an order?

No, you don’t. Registration is optional. However, we strongly encourage you to take advantage of the possibility of registration, because it is connected with various benefits.

Why should I sign up?

Creating an account will bring you many benefits, such as:

1. Quick access to the information about your orders and their status.
2. Fast payment for an order from your account.
3. No need to fill up delivery data on every order (for next orders - just log in).
4. Ability to edit your own data (including password change).

What are the statuses that my order receives? What does this mean for the order?

The online order may get at least 3 statuses. Here's a brief description of each:
a) "New order" - this is the status of the order that is obtained automatically, as soon as the order has been registered in the system
b) "Awaiting payment" - this status is only given to the order in which the payment method chosen is the payment through the online system; it means that our customer service has not found the money in the system yet and suspends the execution of the order until the payment has been posted to our bank account
c) "Order being packed" - the shop proceeded to completing the order (in case of prepayment, this status means that the order has been paid for)
d) "Handed over to the courier" - the order has been completed, and the package was handed to the courier company or the parcel service
e) "Order in course of clarification" - a status very rarely used, the order receives it only when it is impossible to send a package without the arrangement of some issues with the client (it means that the customer service was trying to contact the customer by email or phone and is still waiting for the customer's decisions)
f) “order completed” - the status transmitted at a time when the package has been delivered and the courier company has paid the money to the e-shop's bank account informative status only )
g) "order cancelled" - status assigned to each order which was not realised (regardless of the reasons).

If the item I bought does not fit me, will I be able to return or exchange it?

Yes, this options is possible. Please note that the item to be returned cannot bear traces of use,it must have all the tags and you may not exceed the 30-day refund period. Detailed information about what should be done to return or exchange a product will be sent to you by e-mail and you can read at the withdrawal page.

Payments


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Can I pay via an ordinary bank transfer and not by PayPal?

It is possible to make a traditional transfer for an order for our bank account: 89 1140 2004 0000 3902 7836 2906 (CREATIVE Mateusz Kania, Piesza 2/20 51-109 Wrocław) in the transfer title, giving the number of your order. However, making a payment through a traditional transfer may slightly increase the time of booking the payment, and thus, the deadline for completing the order.

Bank account number

If for technical reasons you have failed to make a payment for your order, you can make a traditional transfer to our bank account in the title of the transfer, giving your order number:

89 1140 2004 0000 3902 7836 2906

CREATIVE Mateusz Kania

ul. Piesza 2/20

51-109 Wrocław

Rejestracja i logowanie


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Why should I create an account?

Creating an account will bring you many benefits, such as:

1. Quick access to the information about your orders and their status.
2. Fast payment for an order from your account.
3. No need to fill up delivery data on every order (for next orders - just log in).
4. Ability to edit your own data (including password change).

Where can I find the link confirming the registration of my account?

The confirmation link should be sent to the e-mail address you provided during registration. If it is not in the email mailbox, please check the SPAM folder.

How do I reset my password?

  1. Click here to reset your password. Enter the email address that you used during registration. Then click "SEND".
  2. Please check your email mailbox (the email address you provided in the previous step) and look for the message titled "WINTERTAL password reset" sent from info@wintertal.com. Open it and click on "CREATE NEW PASSWORD".
  3. When you are redirected to a website, please enter your new password in the "New password" box, then type it again in the "Confirm new password" box, and click "SET NEW PASSWORD".

What if I did not receive the e-mail with a link to reset my password?

The link should be sent to the email you provided. Sometimes, due to the mail server overload, it may take a few minutes. If the email is not in the email mailbox, please check the SPAM folder.

I cannot log in. What should I do?

  1. Click here to reset the password, and then follow the instructions appearing on the screen.
  2. If the password reset did not help, try logging in using the incognito mode. To do this, press the following key combination, depending on your browser:
  3. Chrome: CTRL+SHIFT+N
  4. Firefox: CTRL+SHIFT+P
  5. Opera: CTRL+SHIFT+N
  6. Safari: Choose File > New private window
  7. Edge / Internet Explorer: CTRL+SHIFT+P
  8. If this solution helped, please clear the cookies in your browser.
  9. If you still have problems with logging in, despite following the steps above, please delete your old password saved in the browser:
  10. Chrome: Click here.
  11. Firefox: click here.

What should the password look like (number of letters, numbers, special characters)?

The password should consist of at least eight characters and include at least three out of four types of characters:

  1. lowercase
  2. uppercase
  3. numbers
  4. special characters

An example of a password created according the above guidelines: NewPassword!@34